Full-timeOperations & management· Posted 8 Oct

Assistant Manager, Jurong Island Security Operations Department (JISOD)

Singapore Public ServiceApply on company site

Salary

Not stated by the company

When

Full-time hours

Where

NSEWJurong EastJTC Summit

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role supports the Security Operations Department for Jurong Island, based at JTC Summit, overseeing the round-the-clock operations centre and guiding Duty Commanders plus outsourced security officers so that checkpoint operations run without interruption. It suits someone with a security planning and operations background who is comfortable leading shift-based teams, working with government agencies and tenant companies, and responding to incidents when needed.

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What you'll do

Oversee the 24/7 Jurong Island Operations Centre and guide Duty Commanders and outsourced security officers to keep checkpoint operations running smoothly
Manage initial incident response for safety and security incidents at the checkpoint or within Jurong Island, including attending on-site when required
Review existing SOPs and security directives so instructions stay clear, current and aligned with threat assessments, the Infrastructure Protection Act 2017 and the Protected Areas and Protected Places Act, as well as system and technology changes
Develop new SOPs and directives when needed
Validate SOPs through regular training exercises for security officers, sometimes with government agencies and Jurong Island companies
Ensure checkpoint security officers are well trained to respond quickly and efficiently to incidents, and oversee the scheduling and running of their training
Meet regularly with outsourced security service provider management to review officer performance against KPIs and drive process improvements through innovation and technology
Work with agencies such as the Singapore Police Force, Singapore Civil Defence Force and Singapore Armed Forces to develop joint SOPs, run joint exercises and discuss safety and security matters
Conduct preliminary investigations into feedback and complaints about Jurong Island security operations and recommend process improvements
Coordinate construction, installation and maintenance works within the operations centre and checkpoint to avoid disrupting operations
Cover Duty Commander duties on shift when required, and take on additional project management responsibilities as directed

Requirements

Good communication and report writing skills
Strong analytical and leadership skills for incident management
Able to lead a team of Duty Commanders and outsourced security officers on shift duties
Able to work shifts as a Duty Commander when required
At least 3 to 4 years of experience in security planning and operations, including developing SOPs and security work processes

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Assistant Manager, Jurong Island Security Operations Department (JISOD)

About the role

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