Free with a WorkJio account: we compare your profile with this job and show what you already meet.
Share with a friend
Start
Not stated
Work mode
On-site
Experience
Experienced
About the role
This senior role leads the Asia hub for people services and solutions, accountable for consistent and compliant service delivery across the region. It suits an experienced HR operations or shared services leader who can translate global strategy into regional operating models and drive data, AI and automation adoption.
What you'll do
Own and execute the Asia service strategy, turning global priorities into a regional roadmap, operating model and investment agenda
Design scalable service delivery and solution-development models balancing global standardisation with local regulatory and market needs
Set regional priorities, governance and decision rights, and influence global product, process and service roadmaps
Remain accountable for regional service performance through a management system improving quality, productivity, responsiveness, satisfaction and value
Establish governance, controls and escalation mechanisms protecting service continuity, data integrity, policy adherence, compliance and audit readiness
Optimise the regional service catalogue, processes, capacity and organisational structure as demand evolves
Resolve material service, compliance and capacity risks with country, functional and global teams
Build and lead a diverse regional organisation with clear accountabilities and disciplined execution
Develop capabilities in service management, solution design, data, digital transformation, risk and customer experience
Strengthen succession pipelines, coach future leaders and foster a culture of ownership, inclusion and continuous learning
Simplify and standardise processes before scaling digital tools, self-service, AI and automation
Partner with AI, technology, data and global product teams on responsible regional solutions
Use analytics and operational intelligence to anticipate demand, identify risks and track transformation benefits
Lead regional change and adoption strategies embedding new operating models and digital capabilities
Serve as a trusted advisor to regional business and People leaders
Create listening and feedback mechanisms and communicate service performance transparently
Build alignment across global, regional and country stakeholders and secure sponsorship for changes
Good to know
Based at Fab 10W, Singapore
Full time position
Requirements
At least 10 years in people services, HR operations, shared services or service delivery
Significant senior leadership experience in a complex regional or multinational environment
Track record designing, governing and improving regional service delivery or shared-services operating models
Expertise in service performance, process optimisation, organisational design, change leadership, governance, risk and stakeholder management
Proven ability to lead diverse multicultural teams and influence senior stakeholders in a matrixed environment
Strong understanding of labour, regulatory, data and cultural considerations across Asian markets
Jio can write this application for you
Jio reads this job and your profile, then writes a short letter in your words. You read it, change anything, and send it yourself. Nothing is sent until you say so.
