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Start
Not stated
Work mode
On-site
Experience
Some experience
About the role
You will join the Guest Services team at Marina Bay Sands in Marina Bay, providing attentive service to guests during arrivals and departures. The role suits someone with a polished, guest-focused manner who enjoys working in a busy luxury hotel environment.
What you'll do
Start each shift ready to carry out the role's duties
Set up your workstation, equipment and work materials
Keep up to date with property-wide information
Stay informed on internal promotions and local community events
Give guests accurate information and suitable recommendations based on their profiles and preferences
Know all room and suite types, features and inclusions to give guests a thoughtful room orientation
Keep in constant contact with the team to support smooth Guest Services operations and the Guest Service Command Center
Attend to guests on arrival, departure and in guest-facing areas with proactive service
Follow organisational procedures and service standards, adapting to changes
Handle, tag and deliver luggage for arriving and departing guests and groups
Rotate to curb duties and work with the Bell Captain and Supervisor at the driveway
Use luggage handling equipment such as bell-carts and birdcage trolleys
Carry Mobile Duty Phones and use the Mobile FCS system for job receiving and dispatching
Deliver incoming items to guestrooms when requested by guests or management
Maintain the luggage storage room
Handle baggage requests such as long-term or short-term storage and luggage repair
Sort and deliver daily newspapers to VIP rooms, suites and scheduled rooms
Apply service standards consistently with internal and external guests
Understand the guest service journey across departments to share relevant information
Understand internal process flows to follow up with relevant departments
Take ownership of guest requests and pass non-Guest-Services requests to the right department promptly
Follow OSHA practices and reinforce safety guidelines
Report and document incidents such as vandalism, fights, fire, abuse or accidents
Monitor front and back of house and report suspicious people, items or activities to Security
Respond appropriately to emergency situations
Take part in departmental and property initiatives
Build effective relationships with other Team Members and Departments in the OneMBS culture
Share feedback and input openly with management
Watch supply usage to stay within budget and reduce wastage
Contribute ideas supporting the company vision, mission, values and guiding principles
Join sustainability programs driving organisational green initiatives
Perform any other duties assigned by Management
Good to know
Full-time role
Flexible to work any day and shift
Based at Marina Bay Sands, Singapore
Requirements
Minimum secondary education
At least 1 year experience in the same capacity
Experience with luxury resorts and hotels is an advantage
Proficient in spoken and written English; additional languages are a plus
Outgoing personality with a proactive approach to tasks
Strong guest relations and problem-solving skills
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