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Not stated
Work mode
On-site
Experience
Some experience
About the role
You will act as the Manager on Duty at Moxy Singapore Clarke Quay, taking charge of daily property operations and keeping service standards high. This role suits someone with guest services or front desk experience who can lead a team and handle guest concerns calmly. You will represent management on the floor and keep the lobby running smoothly.
Lead, motivate and encourage the guest services team by setting a good example
Build trust, respect and teamwork among staff
Supervise and manage employees, covering their duties when they are away
Recognise and celebrate team members' contributions
Set goals and plans to organise and complete your work
Handle complaints, settle disputes and resolve conflicts
Work closely with all departments to keep operations running and fix problems quickly
Step in during guest or staff situations to protect the property, guest satisfaction and staff well-being
Keep communication open with employees about business goals, expectations and performance
Read budgets, operating statements and payroll reports to support financial management
Deliver service beyond expectations to keep customers satisfied and loyal
Coach and guide staff on understanding guest needs and improving service
Run day-to-day operations to meet quality standards and customer expectations daily
Respond to and resolve guest problems and complaints
Empower employees to deliver excellent customer service
Watch how staff serve guests and give individual feedback
Provide immediate help to guests when asked
Make sure employees know what customer service standards are expected
Take part in corrective action plans to raise guest satisfaction
Roll out the customer recognition and service programme
Apply property policies fairly and consistently, completing disciplinary paperwork per SOPs and LSOPS
Manage payroll administration
Identify staff development needs and coach or mentor them
Give guidance and direction to subordinates, setting and monitoring performance standards
Take part in progressive discipline procedures
Use on-the-job training tools for employees
Seek employee feedback, keep an open door policy and review satisfaction results to address concerns
Oversee ongoing training and conduct sessions when needed
Take part in performance appraisals and give feedback
Share information with supervisors, colleagues and subordinates by phone, email, in writing or in person
Analyse information and results to choose the best solutions
Update executives, peers and subordinates on relevant matters promptly
Stay highly visible in public areas during peak times
Know and carry out all emergency plans, including for accidents, death, elevator incidents, theft, violent crime, bombs and fire
Cover Front Desk duties during busy periods
Good to know
Full time role at Moxy Singapore Clarke Quay, 7 Clarke Quay, Singapore 179885
Requirements
High school diploma or GED with 2 years experience in guest services, front desk or a related professional area, OR a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or a related major with no work experience required
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