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StripeFrom company site
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Salary
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You will handle complex technical user issues through email and phone, using SQL and API knowledge to diagnose and resolve problems. You will work closely with Engineering, Product, and Operations teams to improve support processes and product quality. You will also lead projects to scale support operations, create documentation, and drive continuous improvements based on metrics like CSAT, Contact Rate, and SLA. The role involves occasional weekend and holiday work with compensatory time off.
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Open applicationStripe