InternshipOperations & management· Posted 7 Oct

Internship: Global Consumer Financial Services, Service Channels & Transformation…

OCBCApply on company site

Salary

Not stated by the company

When

To be confirmed

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

Join the Service Transformation team within Global Consumer Financial Services at a long-established Singapore bank, where you will help drive service culture and customer-centricity initiatives. This role suits a creative, organised undergraduate who enjoys communications, content creation and working with stakeholders across different functions.

What you'll do

Support the creation and design of Service Huddle presentations, infographics and communication materials
Assist with content sourcing, writing, editing, design and publication of the Service Scoop newsletter
Support administration, communication and coordination of employee recognition programmes and service awards

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Create posters, infographics, SharePoint pages and digital content for service excellence initiatives

Conduct research on customer experience trends, service culture practices and employee engagement

Collaborate with internal stakeholders to gather content and coordinate communications

Use digital and AI-enabled tools to enhance content creation, research and communications

Provide support on other service excellence, employee engagement and transformation projects as assigned

Good to know

Internship runs January to May 2027
Based at OCBC Singapore
Full time
Learning objectives include exposure to service culture frameworks, customer-centricity practices, digital communication channels and AI-enabled tools, plus development of communications, presentation design, project management and stakeholder engagement skills

Requirements

Open to learning and feedback
Strong sense of curiosity and creativity
Excellent written and verbal communication skills
Confident presenter able to articulate ideas clearly
Organised and able to manage multiple projects and deadlines
Proactive, resourceful and comfortable working independently

Benefits

Competitive base salary
Holistic, flexible benefits
Community initiatives
Industry-leading learning and professional development opportunities

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Internship: Global Consumer Financial Services, Service Channels & Transformation…

About the role

What you'll do

Good to know

Requirements

Benefits

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