Senior Manager, Education

About the role

You will lead the volunteer strategy and programmes at Mandai Wildlife Group, overseeing recruitment, training, engagement and recognition of volunteers. You will design training frameworks, monitor their effectiveness, and ensure alignment with safety and organisational messaging. You will also build partnerships with internal and external stakeholders, uphold governance standards, and manage a team. Additionally, you will develop and deliver cross-department staff training on guest interaction and accessibility.

Requirements

• Degree in Social Sciences, Education, Communications, Business Administration, Environmental Studies, or related fields
• At least 8–10 years of relevant experience in volunteer management, community engagement, learning & development, or stakeholder relations
• At least 3–5 years in a supervisory/managerial capacity
• Proven track record in designing and implementing volunteer strategies, training programmes, and engagement initiatives
• Strong leadership and people management skills
• Excellent communication, facilitation, and presentation skills