Specialist, MICE Service Operations

What you'll do

• Follow department standard operating procedures and policies, and make sure team members do the same
• Update attendance and temperature log sheets for team members
• Provide prompt, friendly and courteous service to customers
• Handle customer requests tactfully, including offering alternatives when a service is unavailable
• Manage dissatisfied customers and resolve complaints to their satisfaction
• Take customer feedback with patience and diligence
• Give general secretarial support to clients
• Help coordinate department events and organise team building activities
• Keep work areas clean and take part in energy conservation
• Update checklists and ensure proper handover of tasks
• Know basic property information
• Attend CSR and Eco 360 activities as assigned by your manager
• Support sustainability actions required by the department
• Attend quarterly department training
• Keep up physical stamina and a positive attitude to handle the job and serve event customers
• Be cross-trained and competent at another location, following your manager's deployment arrangements
• Suggest ideas to improve department work processes
• Carry out any other duties assigned by your manager or head of department
• Manage crowd control for large events
• Perform guard tours daily during your shift
• Update the occurrence or logbook by the end of each day
• Issue chains and locks as required by the event manager
• Adjust escalator and lift flows based on client requirements
• Manage lift holdings for VIPs and artistes
• Provide buggy services within MICE when requested by clients
• Monitor contractors' behaviour and activities in MICE
• Report building defects and monitor their rectification or repair
• Manage casual labour
• Check for illegal storage in MICE
• Liaise with the Facilities team on removing or installing lift padding and switching hall lighting on or off for events
• Assist the Logistics team with rental and issuing of equipment when Logistics staff are absent
• Assist with traffic marshalling when required
• Stuff and unstuff containers
• Operate high reach equipment
• Operate a forklift
• Manage loading and unloading docks
• Brief contractors accessing the property for event set-up and tear-down
• Help open and close air walls in the expo halls according to client requirements
• Assist the Waste Management Operations team in supervising cleanliness at MICE
• Assist the Waste Management Operations team with event dilapidation
• Assist the Mail & Package Operations team with deliveries before or after operating hours
• Assist the Workplace