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WiseFrom company site
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Lead and develop a team of up to 10 Enterprise Support Specialists, including hiring, onboarding, coaching and performance reviews. Manage support workflows and schedules to meet SLAs for Wise Platform partners. Track KPIs, identify skill gaps and provide training to handle partner inquiries and complaints. Collect and analyse partner feedback to drive product and process improvements. Work cross-functionally with Customer Success, Account Management and Servicing teams to advocate for partners.
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