Provide frontline operational support for Coinbase Derivatives Exchange (CDE) and Deribit, covering trading, clearing, and connectivity systems. Troubleshoot real-time issues, investigate customer inquiries, and coordinate cross-functional resolutions for complex problems. Execute deployment testing to protect production environments and support new product launches. Onboard and enable clients and vendors, including prediction markets and event contracts. Identify and document process improvements to support platform growth.
Requirements
BA/BS in Information Systems, Economics, Finance, or a technical field
1+ years of experience in financial markets operations or technical operations
Knowledge of listed futures or options
Experience with error trade analysis and resolution
Ability to diagnose and explain complex technical problems
Experience with multi-channel support (voice, email, chat)
Benefits
Equity eligibility
Bonus eligibility
Medical benefits
Dental benefits
Vision benefits
Remote-first work environment
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