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Full-timeHotels & hospitality· Posted 7 Oct
Front Desk Manager
MMarriott InternationalFrom company site
Salary
S$3,500–7,000
per month
When
Full-time hours
Where
TEMaxwell2 Cook Street, Singapore 078857
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- Start
- Not stated
- Work mode
- On-site
- Experience
- Some experience
About the role
This role is based at Maxwell Reserve Singapore Autograph Collection, a hotel operated by an independent franchisee. You will lead front desk operations, covering guest arrivals and departures, reservations, night audit and restaurant seating. It suits someone with solid hotel front office experience who is comfortable juggling guest service, admin and marketing tasks.
What you'll do
- Process guest check-ins and room assignments using the hotel's rates, discounts and upsell approach, and handle special requests where possible.
- Handle check-in and check-out, help with luggage and take payments following cash handling, credit card and accounting rules.
- Answer questions on hotel services, in-house events, directions and local attractions, and assist with safety boxes, extra keys and transport.
- Pre-register guests, block reservations, take same-day and future bookings, and cancel rooms per policy.
- Run the night audit on the midnight shift and prepare the required reports.
- Deal with Bonvoy loyalty membership enquiries, including looking after Preferred, Gold and Platinum members.
- Welcome guests, coordinate seating and assign tables.
- Manage the flow of guests in and out of the restaurant.
- Take restaurant reservations by phone, email and online.
- Keep up to date with what is happening in the hotel.
- Maintain high standards of sanitation and cleanliness.
- Carry out the Marketing Manager's schedule for on-site marketing and sales campaigns, and manage selected social media channels including posting, creating content and scheduling.
- Make sure company, hotel, brand and guest information is released in line with privacy policies and regulations.
- Be punctual, in proper uniform and present when scheduled.
- Attend department meetings as scheduled.
- Communicate with guests and colleagues in a consistently professional and positive way.
- Follow policies and procedures, work safely and comply with sanitary, safety, security and emergency rules, write shift reports on theft, accidents or injuries when assigned, and check with a manager or supervisor before leaving the work area.
- Take on special projects and other duties as assigned, including work in SHN hotels.
- Join task forces and committees when asked.
- Be flexible to work at any Garcha Group hotel.
- Perform any other duties requested by management.
Good to know
- Full-time role with a midnight shift for night audit.
- You may be required to work across any of the Garcha Group hotels.
- Benefits include F&B and room rate discounts at 7,000+ Marriott hotels worldwide for you and eligible family members, access to the Global Learning + Development tool, two nights' yearly staycation at any of the four Garcha Group hotels in Singapore, and 20% off food and alcohol bills at all Garcha Group restaurants and bars.
Requirements
- At least 3 years of working experience in the position
- Experience or knowledge of hotel management is essential
- Proficiency in Microsoft Office, Opera PMS and GXP
- Highly developed organizational skills
- Initiative and pro-activeness
- Outstanding verbal and written communication skills
Benefits
- Discounts on F&B and room rates at 7,000+ Marriott hotels worldwide for you, your parents or parents-in-law, children, spouse/domestic partner and siblings
- Access to the Global Learning + Development tool for personalized learning experiences
- 2 nights yearly staycation at any of the 4 Garcha Group hotels in Singapore
- 20% off food and alcohol bills at all Garcha Group restaurants and bars
Apply on the company website
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Open applicationListed from Marriott International’s own careers page and not yet verified by WorkJio. You apply on the company’s site. See all their roles.
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Listing ID 6694·