Full-timeCustomer service· Posted 1 Oct

Air logistics Customer Care Specialist

Kuehne+NagelFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

You will join the Freight Forwarding team at Kuehne+Nagel in Singapore, acting as the main local contact for a set of assigned customers. This role suits someone who enjoys building relationships, solving problems and helping clients get the most from logistics services.

What you'll do

Own the customer experience and deliver service and satisfaction to a high standard
Grow, retain and serve local customers across all their needs
Work to maximise customer profitability
Provide helpful information, answer queries and respond to complaints and feedback
Give front line support using forwarding and market knowledge
Drive engagement, satisfaction, retention and reactivation together with Field Sales and the Operational Care Center

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Build and strengthen operational relationships with customer contacts through daily interactions and regular care visits

Qualify customer inquiries and provide quotations within the given price band, then follow up to close them

Support customer onboarding, including transferring requirements into company systems alongside the initial order

Collaborate with Finance and the Revenue Care Center on credit limits and related measures

Document, resolve and analyse complaints and feedback, then identify and eliminate root causes

Create, review and refine customer reports

Ensure delivery against financial targets and strategic objectives

Good to know

Global exposure with a presence in over 100 countries
People-centric culture where your voice matters
Learning and development through training and career pathways
Innovation and sustainability focus
Rewards and recognition for performance and potential

Requirements

Strong forwarding and market knowledge
Ability to provide front line customer support
Comfortable handling customer queries, complaints and feedback
Able to qualify inquiries and prepare quotations within set price bands
Able to collaborate with sales, operations and finance teams
Able to document, resolve and analyse complaints

Benefits

Global exposure with a presence in over 100 countries
People-centric culture where your voice matters
Learning and development through world-class training and career pathways
Innovation and sustainability focus
Rewards and recognition for performance and potential

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Kuehne+Nagel

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Air logistics Customer Care Specialist

About the role

What you'll do

Good to know

Requirements

Benefits

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