Full-timeLogistics & delivery· Posted 1 Oct

Air Logistics Operational Care Team Leader

Kuehne+NagelFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

You will lead a team of Operational Care Specialists handling end-to-end air freight shipments for Kuehne+Nagel's Freight Forwarding division in Singapore. The role suits an experienced air logistics professional ready to step into a supervisory position, balancing daily operations with team coaching and customer relationships.

What you'll do

Lead daily execution of import, export and cross-trade airfreight shipments while meeting service and KPI targets
Monitor shipment exceptions and operational risks, and put corrective actions in place
Ensure accurate documentation, customs compliance, carrier performance and adherence to company standards and SOPs
Lead, coach and develop Operational Care Specialists to hit team performance goals

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Conduct performance reviews, plan workforce needs and manage operational coverage

Drive employee engagement, continuous improvement, knowledge sharing and talent development

Deliver strong customer service through proactive shipment management and communication

Handle customer escalations and complaints, and support service improvement efforts

Build relationships with customers, partners and stakeholders to support retention and growth

Ensure accurate cost management, invoice validation and compliance with financial controls

Monitor productivity and drive cost-efficient operations while protecting revenue

Minimise financial risks from service failures, claims and compliance issues

Support operational excellence, standardisation, automation and digitalisation initiatives

Analyse operational performance data to find improvement opportunities and drive efficiencies

Contribute to business growth, transformation projects and operational strategy execution

Good to know

Global exposure with a presence in over 100 countries
People-centric culture where your voice matters
Learning and development through training and career pathways
Innovation and sustainability focus
Rewards and recognition for performance
Stable global brand with a startup spirit

Requirements

Bachelor's degree in Logistics, Supply Chain, Business Administration or a related field
3-5 years of experience in Air Logistics Operations
At least 1-2 years in a team lead or supervisory role
Strong knowledge of airfreight import, export and cross-trade operations, customs requirements and shipment documentation
Proven leadership skills with experience coaching teams and managing performance
Excellent communication, stakeholder management and problem-solving skills

Benefits

Global exposure with a presence in over 100 countries
People-centric culture where your voice matters
Learning and development through world-class training and career pathways
Innovation and sustainability focus
Rewards and recognition for performance
Stability with agility of a trusted global brand with a startup spirit

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Kuehne+Nagel

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Air Logistics Operational Care Team Leader

About the role

What you'll do

Good to know

Requirements

Benefits

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