Full-timeTech & engineering· Posted 17 Jun

Asia Enterprise Infrastructure Support - AVP (Hybrid)

CitiFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

This role sits within the Technology Infrastructure Enterprise Services function, partnering with various Clusters Technology teams and TI Enterprise Services on service quality, strategic and transformation work, and safety and soundness initiatives and remediation programmes. It suits an experienced technology professional who is comfortable working across finance, business management and infrastructure planning with senior stakeholders.

What you'll do

Qualify initiatives covering strategic programmes, safety and soundness, and cost and process optimisation, and translate them into project requirements.
Support Business and Tech Strategy and communicate requirements so critical deliverables are met.

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Maintain effective ongoing interlock with Tech to drive major activities.

Support and ensure execution of the Sector's major projects.

Support and ensure execution of strategic and tactical initiatives.

Engage in financial discussions including budget planning, forecasting and infrastructure planning for new projects, including estimation of green and recoveries across TI Services.

Drive stability and resiliency by partnering with TI, production management and application development to ensure CTI services meet defined SLAs and the right level of infrastructure monitoring.

Ensure the effectiveness of service management functions including major CTI change interlocks, monitoring, performance and capacity management.

Partner with CTI teams and tech teams to drive safety and soundness, including EOVS remediation, GEMS and VTM.

Requirements

More than 15 years of working experience in the technology industry
At least 5 years of experience supporting relevant products
Experience driving strategic initiatives
7 or more years of experience in client service management
Advanced skill level in MS Excel, MS Access, MS PowerPoint and other data analysis tools
Strong presentation skills in MS PowerPoint

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Asia Enterprise Infrastructure Support - AVP (Hybrid)

About the role

What you'll do

Requirements

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