Full-timeHotels & hospitality· Posted 17 Aug

Assistant Housekeeper - voco Orchard Singapore

IHG Hotels & ResortsFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

NSTEOrchard581 Orchard Road, Singapore 238883

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

voco Orchard Singapore is looking for an Assistant Housekeeper to join the team during an exciting rebranding period. You will support the Executive Housekeeper and Housekeeping Manager in keeping the housekeeping department running smoothly, and work closely with other departments to maintain the property. This role suits someone with hotel housekeeping supervisory experience who enjoys leading a team and upholding service standards.

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What you'll do

Support the Executive Housekeeper in the daily running of the housekeeping department
Prepare work assignments for Housekeeping Attendants
Conduct shift briefings so hotel activities and operational needs are communicated
Set standards and procedures for housekeeping associates' work
Supervise, train and retrain Housekeeping Supervisors, Housekeeping Attendants, Linen Attendant and Housemen
Run training and on-the-job sessions on policies, work procedures, and equipment use and maintenance
Lead special projects and deep cleaning tasks assigned by superiors
Handle guest complaints and special requests, ensuring corrective action for complete guest satisfaction
Control expenses and reduce waste across housekeeping areas
Monitor colleague performance and recommend action per company rules and policies
Ensure staff are trained and have the tools and equipment for their duties
Promote teamwork and quality service through daily communication with other departments
Follow property safety, first aid, fire and emergency procedures and use equipment safely
Act on hazardous situations and report potential dangers to supervisors
Log security incidents and accidents per hotel requirements
Assist with other duties as assigned

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Assistant Housekeeper - voco Orchard Singapore

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