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Full-time Hotels & hospitality · Posted 19 Jun
Assistant Manager, Front Office (Hilton Singapore Orchard) H Hilton From company site
Salary
Not stated by the company
Where
TE Hilton Singapore Orchard
Start Not stated
Work mode On-site
Experience Some experience About the role This role leads the front desk team during a shift at a hotel in Singapore, making sure service stays consistent and guests feel looked after. It suits someone with front office experience who can guide a team, handle problems calmly, and keep daily operations running smoothly.
What you'll do Supervise front desk staff so the shift runs smoothly and efficiently Know someone for this? Share it
Assistant Manager, Front Office (Hilton Singapore Orchard) job at Hilton, Orchard Boulevard | WorkJio
Work towards departmental goals with your team
Give clear instructions to staff both verbally and in writing
Assign tasks to Front Office Executives, watch their work and encourage improvement
Solve guest and team problems using creative management while following company standards
Run the desk, handle guest concerns and emergencies, and make decisions during your shift
Welcome guests in a friendly and clear manner
Listen to and understand requests from guests and team members
Motivate the team by leading through example and consistent management
Take part in training the team, including formal sessions and on-the-job coaching
Attend training when required
Coach and mentor team members to meet standards and targets
Help develop high-potential staff so they can progress in their careers
Share ideas for improvements and provide quality service to guests and staff
Induct and train new team members to a minimum standard
Create a warm arrival experience so guests feel at home
Check guests in according to their reservations, complete registration cards, confirm details, ask about loyalty numbers and secure payment
Tell guests about hotel facilities and room features, and ensure luggage is delivered quickly
Handle complaints promptly and inform the Duty Manager or Assistant Front Office Manager for follow-up
Follow up with guests to confirm they are satisfied with how issues were resolved
Keep track of guest profiles and preferences and act on them for each booking
Work with Sales, Reservations and Business Development teams on corporate guests
Promote the loyalty programme and its benefits, and give enrolled members personal service
Allocate rooms based on reservations, preferences and remarks, with a sales-focused approach to inventory
Enter guest profiles and information into the OnQ system accurately and on time
Apply brand standards in every action and act as a role model
Know the hotel's facilities and services, plus basic knowledge of the international brand
Stay updated on nearby facilities, attractions and activities
Ensure coordination between the front desk and other departments like Housekeeping, F&B and Finance
Maintain hotel systems so information is accurate, organised and easy to use
Keep front desk equipment and systems working, and the work area clean and tidy
Pass on information effectively so pending actions are completed and guest satisfaction is confirmed
Conduct daily briefings and shift handovers, attend meetings and communicate with the team
Keep the Duty Manager or Assistant Front Office Manager update Requirements Able to supervise and guide front desk team members Strong verbal and written communication skills Able to solve guest and team problems using discretion and judgment Able to handle emergencies and challenges during a shift Able to train, coach and mentor team members Knowledgeable about hotel facilities and services Benefits Training provided Career development for high-potential team members Apply on the company website
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