Full-timeOperations & management· Posted 9 Sept

Assistant Manager / Manager (Digital Solutions, Customer Experience)

Changi Airport GroupFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Changi

Apply on company site

✨ How well do you match? Check in 10 seconds →

Free with a WorkJio account: we compare your profile with this job and show what you already meet.

Share with a friend

Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

Join Changi Airport Group's Customer Experience team to drive digital transformation and service innovation across the airport. You will work on initiatives that improve passenger experiences and support frontline teams. This role suits someone curious, driven and customer-centric who enjoys technology and innovation.

What you'll do

Design, develop and implement new products, services and operating models that improve passenger and stakeholder experiences
Identify customer and business needs through research, data analysis and stakeholder engagement, then turn them into solutions

Know someone for this? Share it

WhatsApp Telegram Facebook LinkedIn

Lead projects from concept to implementation, covering business cases, requirements, budgeting, procurement and tenders, testing, deployment and improvement

Work with internal stakeholders, external partners and technology providers to deliver scalable solutions

Monitor solution performance and operational outcomes, using insights and feedback to drive enhancements

Develop governance frameworks, operational policies, investigations and improvement initiatives to strengthen service delivery

Good to know

Based in Singapore

Requirements

Degree in Business, Engineering, Information Systems, Computer Science, Operations Management or a related discipline
At least 3-5 years of relevant experience in digital transformation, product management, service innovation, operations excellence, consulting, project management or customer experience
Proven ability to manage projects and drive initiatives with multiple stakeholders
Strong analytical, problem-solving and critical thinking skills
Excellent communication and stakeholder management skills for technical and non-technical audiences
Self-driven, adaptable and comfortable in a fast-paced environment with changing priorities

Apply on the company website

You will leave WorkJio. Never pay a fee or share your Singpass password, OTP or bank log-ins to apply.

Open application

Listed from Changi Airport Group’s own careers page and not yet verified by WorkJio. You apply on the company’s site. See all their roles.

Is this your company? Roles that show a salary rank higher on WorkJio. Claim or remove this listing

Changi Airport Group

Apply on site

Assistant Manager / Manager (Digital Solutions, Customer Experience)

About the role

What you'll do

Good to know

Requirements

More jobs like this

Operations Assistant (Catering) - Private Jet - [Joining bonus of $5000 for Singaporeans…

Duty Manager

Assistant Security Manager, Crowne Plaza Changi Airport

Senior Associate / Assistant Manager,Operations Manager, Certis Integrated Operations…

Strategy and Performance Manager (Logistics)

CAAS Management Associate Programme