Assistant Manager - Training, Luxury F&B

What you'll do

• Work with stakeholders to assess training needs and shape training strategies
• Design and deliver training programmes that match organisational goals
• Handle training logistics such as scheduling, room setup and participant registration
• Help develop training materials including presentations, manuals and online resources
• Collate and enter data on training budget and resources
• Compile data from learning needs analysis reports and present it
• Guide and support employees taking part in training
• Keep up to date with industry trends and best practices in training and development
• Document learning results from knowledge management systems and report activities systematically
• Conduct internal QA inspections against company service standards for assigned business units
• Support business units with internal quality audit programmes and brand service standards before, during and after inspections
• Analyse QA data to spot training needs and maintain historical inspection records
• Manage new and improvement initiatives for property preparedness
• Use QA and rating report data to analyse, curate and prepare reports with key results for stakeholders
• Ensure internal inspections are completed to company standards and present results to property improvement stakeholders
• Take part in creative initiatives on communication plans and improve HTQA collateral designs
• Conceptualise and develop content, optimising delivery parameters to engage the target audience
• Lead the implementation of communication plans
• Develop design briefs and storyboards based on project requirements
• Uphold brand and service culture standards as a Marina Bay Sands team member
• Follow Workplace Safety and Health policies and guidelines
• Mentor team members on career and personal goals
• Establish and communicate learning and development plans to improve staff performance
• Create a pleasant working environment that inspires the team and cultivates OneMBS culture
• Review team member performance and give constructive feedback
• Administer and monitor training and development of team members, especially new joiners
• Liaise with HR and Learning & Development on HR related activities
• Attend scheduled departmental meetings
• Prepare daily, weekly or monthly reports as required by management
• Review systems and processes for workflow and productivity improvement
• Contribute ideas and cooperate in ongoing initiatives
• Support Sands Cares and Sustainability programmes
• Perform other duties assigned by Management