Full-timeOperations & management· Posted 18 Sept

Associate Director, Service Delivery

SingtelFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

A senior service delivery leadership role with Singtel in Singapore, owning end-to-end delivery, governance and commercial performance for dedicated mobile core, wireless, WAN and RAN services. You will lead multi-disciplinary internal teams, vendors and partners, and act as the senior service interface for stakeholders and executive sponsors. It suits an experienced delivery leader with a telco, managed services or network operations background who is comfortable in a matrixed, high-accountability setting.

What you'll do

Own end-to-end service delivery, governance, commercial performance and operational excellence for dedicated mobile core, wireless, WAN and RAN services supporting the customer
Lead deployment, transition-to-run and steady-state operations across multi-disciplinary internal teams, vendors and partners

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Establish service governance covering milestones, quality gates, acceptance criteria, risk, issue, change and escalation management

Serve as the senior service interface for stakeholders, executive sponsors and internal leadership, including service reviews and major escalations

Ensure SLA, availability, resilience, security, audit and compliance obligations are met

Drive incident, problem, change, release, capacity, continuity and service improvement processes

Drive secure operating practices, vendor governance, budget tracking, operational efficiency, automation and people leadership across the service delivery organisation

Good to know

Based in Singapore

Requirements

Bachelor's degree in Engineering, Computer Science, Information Systems or a related discipline
12–18 years' experience in telco, managed services, network operations or large-scale infrastructure delivery
Senior leadership of mission-critical, multi-vendor services in regulated or high-security environments
Strong background in mobile core, wireless, WAN, RAN, service assurance, build-to-run transition, senior stakeholder management, executive governance, service performance, budgets and vendor delivery
Strong knowledge of ITIL/service management, operational governance and major incident leadership
Working knowledge of secure network operations, cyber security controls, incident response and vulnerability management

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Associate Director, Service Delivery

About the role

What you'll do

Good to know

Requirements

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