Full-timeTech & engineering· Posted 13 Sept
Associate Engineer, TAC, Maintenance (Networks)
SingtelFrom company site
Salary
Not stated by the company
When
Full-time hours
Where
Singapore
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- Start
- Not stated
- Work mode
- On-site
- Experience
- Some experience
About the role
This role sits within Singtel Networks, supporting enterprise customers on IPVPN and managed services. You will handle technical fault reports and service requests through phone, email and a ticketing system, working with cross-functional teams to restore service quickly. It suits someone with a customer service mindset who can troubleshoot independently under pressure.
What you'll do
- Answer IPVPN and managed services support calls within the target service level
- Give first call resolution technical support to enterprise customers by phone and email
- Log reported faults into the ticketing system
- Provide helpdesk support for general services
- Carry out deeper level troubleshooting for IPVPN and managed services
- Run proactive monitoring within the target service level
- Update customers on outstanding issues within the target service level
- Handle customer fault enquiries and incident ticket queues within target
- Coordinate with other operational teams to speed up fault resolution
- Escalate prolonged outages to the relevant parties
- Manage customer emails and special requirements within the target service level
- Review and improve operational processes
Good to know
- Based in Singapore
Requirements
- Minimum ITE or Diploma in Mechanical Engineering, Electrical Engineering or equivalent
- Passion for customer service with strong customer handling skills
- Highly motivated and able to work independently under pressure
- Good communication and written skills in English; bilingual preferred
- Good report writing and presentation skills
Apply on the company website
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Listing ID 5263·
Singtel
