Full-timeOperations & management· Posted 25 Aug

Associate, Quality & Trust

GrabFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

You will join the Singapore Operations team, specifically within Merchant Operations, to improve merchant and platform quality across the consumer journey. The role suits someone with a few years of experience in operations, analytics, strategy or project management who enjoys solving complex problems and working with cross-functional partners.

What you'll do

Spot ways to improve store listings, menus, content accuracy, merchant availability and discovery.
Design and roll out initiatives that raise the quality and reliability of merchant information.
Make sure quality is factored into new products, services and business initiatives.
Study order and fulfilment performance to find causes of cancellations, delays, missing or wrong items and other quality issues.

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Create interventions that improve merchant execution, reliability and accountability.

Work with other teams to cut repeat defects and improve the end-to-end order experience.

Review policies, workflows and operational controls to find gaps and improvement areas.

Design practical solutions that balance consumer experience, merchant experience, business impact and operational efficiency.

Use performance metrics, feedback and operational insights to prioritise quality improvements and measure impact.

Partner with cross-functional teams to turn local needs into product or process improvements.

Find ways to use automation, self-service or external partners to scale quality operations.

Good to know

FlexWork arrangements such as differentiated hours are available.

Requirements

Bachelor's degree in a relevant discipline
At least 3 years of experience in operations, analytics, strategy, or project/programme management
Able to break down complex problems and develop practical solutions
Able to manage projects from problem definition and solution design through execution and impact measurement
Strong stakeholder management skills and ability to collaborate across cross-functional teams
Able to balance consumer experience, merchant experience, business impact, and operational considerations

Benefits

Term Life Insurance and comprehensive Medical Insurance
GrabFlex benefits package that can be customised
Parental and Birthday leave
Love-all-Serve-all (LASA) volunteering leave
Confidential Grabber Assistance Programme
FlexWork arrangements such as differentiated hours

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Associate, Quality & Trust

About the role

What you'll do

Good to know

Requirements

Benefits

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