Full-timeTech & engineering· Posted 29 Mar

Associate Security Operation Engineer

Ensign InfoSecurityFrom company site

Salary

Not stated by the company

When

12-hour shifts: AM 8am–8pm or PM 8pm–8am

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: No experience needed

About the role

This role sits with Ensign's security operations team in Singapore, supporting a Secure Service Edge solution for end users around the clock. It suits someone who is meticulous, service-minded and keen on cyber security, including those starting out in the field.

What you'll do

Handle day-to-day end user support for a Secure Service Edge solution within a 24/7 operations setup

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Track user-reported incidents and enquiries, making sure they are escalated and closed out properly

Run end-to-end incident management, troubleshooting and resolution in line with SLA

Pass incidents up to L2 engineers or vendor support when needed

Raise Change Requests for configuration changes

Manage agent software upgrades and rollouts

Process and fulfil Service Requests according to SLA

Monitor the health of the solution

Monitor and respond to system alerts

Work closely with the Operation Lead so tasks get executed

Keep operational documentation updated so changes are captured

Good to know

Certification and on-the-job training are provided
12-hour shift duties at client sites
Shifts: AM 8:00am to 8:00pm, or PM 8:00pm to 8:00am

Requirements

Diploma or degree in Information Technology or a related discipline
Good knowledge of end user support
Networking and/or cyber security knowledge (e.g. firewall, secure web gateway, threat detection) preferred
Able to communicate well in writing and verbally
Meticulous self-starter and problem solver with a service mindset
Entry level candidates with a passion for cyber security are welcome

Benefits

Certification and on-the-job training provided

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Ensign InfoSecurity

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Associate Security Operation Engineer

About the role

What you'll do

Good to know

Requirements

Benefits

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