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On-site
Experience
Experienced
About the role
This senior leadership role owns the digital workplace and IT service management strategy for a major Singapore telco, covering both end-user computing and the ITSM function across the enterprise. You will lead a large function, set governance and operating models, and move the organisation toward experience-led, product-centric service delivery. It suits a seasoned IT operations leader with deep ITIL and EUC background who is comfortable managing big vendors and budgets.
What you'll do
Define and own the enterprise EUC and ITSM strategy and multi-year roadmap
Establish ITSM governance, standards and operating model across BTS/IS
Drive service transformation toward a product-centric, experience-led IT organisation
Own enterprise EUC platforms including Google Workspace, devices and collaboration tools