Business Development Operations Manager (Franchise & Wholesale)

About the role

You will manage the operational and merchandising side of the franchise and wholesale business. This includes being the main contact for partners on orders, operations and marketing, and leading quarterly buying sessions. You will work with internal teams like Marketing, Merchandising and IT to support partners and new store launches. You will also build growth plans, track performance, and create standard operating procedures. The role reports to the VP of Business Development.

Requirements

• 8+ years experience in retail/wholesale operations, buying, merchandising, or franchise/partner management
• Strong merchandising instinct and experience running buying sessions
• Process-oriented with ability to build SOPs and scalable systems
• Experience with inventory management or retail supply chain
• Comfortable owning P&Ls, budgets, and quarterly sales plans
• Excellent cross-functional stakeholder management