Butler Command Centre

You will be part of the Butler Command Centre team at Marina Bay Sands, based at Perennial Business City in Jurong East. The role covers the entire guest journey for Paiza and Paiza Royal Collection, from pre-arrival to departure, and suits someone who is detail-oriented, proactive and enjoys delivering personalised service.

What you'll do: • Handle Butler Command Centre operations and core tasks • Take ownership of each guest's experience in the Paiza Collection, ensuring purposeful engagement and a seamless stay • Study incoming guest profiles, including history checks, online research, pre-arrival emails, amenity requisitions, phone requests, in-room dining orders, POS entries, dispatching jobs to floor butlers, and coordinating with internal and external parties via MS Teams and other systems • Communicate with guests professionally by phone, email and messaging • Assist with limousine and taxi bookings, dining, attractions, entertainment and wellness reservations, ticket purchases, curated itineraries and local recommendations • Make dining recommendations, take in-room dining orders, liaise with floor butlers for serving and clearing • Coordinate with floor butlers and stakeholders for guest celebrations with creativity and customisation • Proactively coordinate pre-departure arrangements, packing and luggage assistance, limousine bookings, bill settlement accuracy, and a smooth check-out and farewell • Report security incidents and feedback to Butler Management • Resolve guest feedback and challenges to a good standard • Rotate to taskforces and butler floor operations as required • Adapt to changes and follow organisational procedures and service standards • Perform other duties as assigned by Management • Deliver service in line with Forbes Travel Guide 5-star standards and Paiza Butler guidelines • Ensure effective handovers between shifts • Attend daily pre-shift briefings, post-shift debriefs and job-related training • Keep guest and VIP preferences updated in OPERA and profile sheets throughout the stay journey • Maintain cleanliness of front and back of house areas • Stay updated on internal promotions and local offerings • Follow grooming standards and maintain a professional disposition • Recommend innovative ideas to enhance the guest journey and improve butler efficiency • Adhere to Workplace Safety and Health policies and procedures • Monitor front and back of house, reporting suspicious persons, items or activities to Security • Respond to emergencies and report to Butler management • Understand Butler Services risk assessment forms and assist the Manager on Duty with details • Handle extended periods of sitting and computer work • Move, lift or place operational equipment or other items as requested • Multitask, perform under high stress and deal with challenging guests or situations • Embrace OneMBS culture and work cohesively within the department • Maintain collaborative relationships with other departments and vendors •