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Not stated
Work mode
On-site
Experience
Some experience
About the role
You will join the Butler team at Marina Bay Sands, delivering personalised service to assigned guests throughout their stay. The role suits someone with hospitality experience who is fluent in Vietnamese and English, comfortable with luxury service standards, and happy to rotate across shifts and tasks.
Take ownership of each assigned guest, keeping a purposeful butler presence during their stay
Study incoming guest profiles, including history checks, online research, pre-arrival emails and amenity requests
Handle guest requests by phone, take in-room dining orders, place them in the POS system and dispatch jobs to floor butlers
Coordinate with internal teams and external vendors through MS Teams, messaging and operational systems
Respond to guests professionally in person, by phone, email and messaging
Arrange limousine and taxi bookings, dining, attraction and entertainment reservations and ticket purchases
Prepare suites, conduct arrival meet-and-greet and in-suite check-in, customise orientation, offer welcome drinks and unpacking
Serve and replenish amenities, support daily make-up and turndown service, laundry and shoe-shining, and note guest preferences
Make dining recommendations, serve in-room dining orders and clear soiled dishes
Organise customised celebrations for guests on special occasions
Handle pre-departure arrangements, packing help, limousine booking, luggage assistance, bill settlement and check-out
Report security incidents and feedback to Butler Management and resolve guest challenges to standard
Rotate to taskforces or the Butler Command Center at Perennial Business Centre when required
Follow organisational procedures and service standards, adapting to changes
Perform tasks to Forbes 5-star standards and give exceptional service to guests and colleagues
Ensure effective handovers between shifts and attend pre-shift briefings, post-shift debriefs and job-related training
Keep guest and VIP preferences updated in OPERA and profile sheets across the stay journey
Maintain cleanliness of front and back of house areas such as lift lobbies, corridors, storage rooms, offices and pantries
Stay updated on internal promotions and local offerings, and follow grooming standards
Suggest ideas to improve the guest journey and butler efficiency
Follow Workplace Safety and Health policies and report suspicious people, items or activities to Security
Respond to emergencies and report to Butler management, and understand Butler Services risk assessment forms
Handle luggage lifting, placement, moving and storing
Stand, walk, sit or take stairs for long periods, and move equipment or butler trolleys
Work under high stress and deal with challenging guests or situations
Uphold One MBS culture, work cohesively within the department and collaborate with other departments and vendors
Self-motivate for continuous learning and development
Attend departmental meetings and review
Requirements
Diploma or degree in Hospitality or Tourism Management preferred
At least 1 year of relevant experience
Proficient with Property Management Systems and operational systems such as FCS, LDS and POS
Proficient in Microsoft Office applications
In-depth knowledge of Marina Bay Sands
Good knowledge of Singapore, its multi-cultures, sights, attractions and dining
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