Full-timeHotels & hospitality· Posted 3 Sept

Assistant Front Desk Manager (Duty Manager) - Conrad Singapore Marina Bay

HiltonFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

CCDTPromenade

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

You will support the front office leadership team at Conrad Singapore Marina Bay, overseeing daily hotel operations and stepping in as Duty Manager when needed. This role suits someone with a strong guest service mindset who can lead a shift, solve problems calmly and keep every department working together.

What you'll do

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Oversee daily shift operations and keep service standards consistent.
Handle guest feedback, requests and service recovery promptly and professionally.
Represent hotel management and make sound operational decisions during the shift.
Coordinate with Rooms Division and the wider hotel operations team.
Monitor arrivals, departures, room readiness, VIP movements and follow-ups.
Support operational teams with guest, room and service matters.
Conduct regular checks of guest-facing areas for cleanliness, presentation and readiness.
Keep up to date on hotel products, services, policies, room availability and procedures.
Ensure proper handover of operational matters and guest concerns between shifts.
Follow safety and security manuals, emergency procedures and related policies.
Stay alert to safety, security or operational incidents and escalate or report them.
Support emergency response, crisis handling and incident management.
Perform any other reasonable duties assigned.

Requirements

Good communication and interpersonal skills
Strong guest service orientation with ability to handle feedback and service recovery
Ability to make sound operational decisions promptly and responsibly
Ability to stay calm, efficient and organised under pressure
Knowledge of Front Office operations, room control, cashiering and guest handling
Ability to coordinate with Rooms Division and wider hotel operations

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Assistant Front Desk Manager (Duty Manager) - Conrad Singapore Marina Bay

About the role

What you'll do

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Requirements

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