ContractAdmin & office· Posted 22 Aug

Claims Admin Officer (1 year contract)

PrudentialFrom company site

Salary

Not stated by the company

When

To be confirmed

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role supports a claims team by handling administrative and coordination tasks so that claims assessors can focus on adjudication. You will work closely with the Team Lead, claims assessors, and external parties such as hospitals and financial consultants. It suits someone meticulous, organised, and comfortable working in a fast-paced environment with high claim volumes.

What you'll do

Register and log incoming inpatient claims with accurate data entry
Process straightforward claims that need human intervention
Categorise claim documents, pending items, and appeals
Review appeals to ensure documents are complete before passing to assessors
Liaise with financial consultants, hospitals, clinics, and BDMs to obtain missing documents

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Record claims assessments for audit and compliance purposes

Assign and route claims to assessors based on complexity guidelines

Help the Team Lead monitor and escalate ageing cases or bottlenecks

Monitor claims pending return of counter-offer letters

Support backlog management and turnaround time targets

Handle basic enquiries on claim status from customer-facing teams and internal stakeholders

Escalate complex or sensitive cases to assessors or the Team Lead

Contact healthcare institutions when requirements remain pending

Update claims systems including Workbench status, claims notes, and policy notes

Adhere to internal SOPs, audit requirements, and regulatory guidelines

Ensure confidentiality and proper handling of sensitive medical information

Good to know

This is a 1-year contract position based in Singapore
Full-time role

Requirements

Diploma or degree in any discipline
Experience in claims processing, healthcare administration, or insurance operations is an advantage
Fresh graduates with strong administrative skills may be considered
Strong attention to detail and accuracy
Able to multitask in a fast-paced environment
Able to work under pressure and meet tight timelines

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Prudential

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Claims Admin Officer (1 year contract)

About the role

What you'll do

Good to know

Requirements

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