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Full-time Marketing & comms · Posted 27 Sept
Client & E-Business Manager, SEAO R Richemont (Cartier and maisons) From company site
Salary
Not stated by the company
Start Not stated
Work mode On-site
Experience Experienced About the role This role leads client relationship management and online business strategy for the Southeast Asia and Oceania region, reporting to the Marketing, Client & Communications Director. You will work with retail, marketing, client service and management teams to deliver a seamless experience across all channels. It suits someone with a strong analytics background who can turn client data into commercial and retail plans.
What you'll do Shape and execute the regional CRM strategy in line with headquarters, owning targets for acquiring, engaging and keeping clients Turn data into targeted, measurable CRM campaigns from insight through to business results Know someone for this? Share it
Client & E-Business Manager, SEAO job at Richemont (Cartier and maisons), Singapore | WorkJio
Track, analyse and improve key performance indicators such as recruitment, conversion, retention and client value through regular reporting
Maintain strict client data security, compliance and confidentiality
Lead the rollout and adoption of clienteling practices and tools across the retail network
Create localised clienteling action plans to improve recruitment, retention and client lifetime value
Support boutique teams with tools, training and guidelines for personalised client experiences
Manage client segmentation and database sizing for activations, reviewing targets and flagging gaps
Plan client itineraries for international events with commercial and headquarters teams
Lead regional rollouts of new digital features, tools and system improvements for e-business
Build and maintain the analytics roadmap for retail and e-business growth
Act as liaison between the client relations centre and fulfilment teams for order processing
Identify and develop strategic partnerships with malls, retailers, luxury brands, service providers and lifestyle platforms
Design and deliver high-impact VIC experiences aligned with commercial and brand moments
Own end-to-end delivery of CRM campaigns and client activations, including post-campaign analysis
Work with commercial, marketing and headquarters teams to ensure aligned CRM execution Good to know Geographical area covers Southeast Asia and Oceania Based in Singapore Requirements University graduate 6+ years of experience in CRM Ability to extract and enhance client knowledge through analytics, segmentation and database insights Excellent communication, presentation and cross-functional leadership abilities Ability to pivot and act creatively with a solution-oriented mindset Highly organised, detail-oriented and able to manage multiple priorities Benefits Interesting, challenging and diverse daily activities Ability to see and feel the impact of your actions No day will be like another Apply on the company website
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Open application Listed from Richemont (Cartier and maisons)’s own careers page and not yet verified by WorkJio. You apply on the company’s site. See all their roles .
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Listing ID 3079 · Report this listing