Full-timeCustomer service· Posted 13 Aug
Client Service Manager - Assistant VP
CitiFrom company site
Salary
Not stated by the company
When
Full-time hours
Where
Singapore
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- Start
- Not stated
- Work mode
- On-site
- Experience
- Experienced
About the role
This role leads a client service team within Citi Global Wealth, overseeing daily operations and performance for a customised client base. It suits an experienced people manager who can coach staff, drive service quality and handle risk and compliance matters. The position carries full supervisory responsibility for a team of up to 25 associates.
What you'll do
- Manage a team of up to 25 associates to meet individual and team performance targets
- Coach and mentor staff handling client requests and delivering a strong client experience
- Communicate positively with employees to encourage awareness and performance
- Manage performance and productivity objectives using sales force and other systems
- Give leadership, guidance and feedback through side-by-side coaching on verbal and written client requests
