Full-timeHotels & hospitality· Posted 25 Mar

Club InterContinental Executive (F&B) - InterContinental Singapore Robertson Quay

IHG Hotels & ResortsFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

TEHavelock1 Nanson Road, Singapore 238909

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

You will be part of the Club InterContinental Lounge team at InterContinental Singapore Robertson Quay, delivering personalised service to lounge guests while supporting the leadership team. This role suits someone with front office or club lounge experience who enjoys guest interaction and works well in a team.

What you'll do

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Welcome and assist Club InterContinental guests, processing registration accurately according to brand standards
Build and maintain positive relationships with guests and anticipate their needs
Address guest needs to exceed expectations and recognise opportunities for interaction
Create a positive hotel image in every interaction with internal and external guests
Champion hotel brand standards
Deliver prompt service, professional attention and personal recognition
Respond appropriately to guest complaints, solicit feedback and drive continuous improvements in guest satisfaction
Communicate pertinent information about VIP arrivals and departures or special guest needs to relevant departments
Create a memorable farewell for Club InterContinental guests
Maintain the lounge to ensure cleanliness and proper maintenance
Encourage guests to enrol as IHG Rewards Club members or InterContinental Ambassadors
Assist with F&B operations of the lounge including preparation of specialty coffees and teas
Be familiar with cocktail preparation and service of alcoholic beverages such as wines, beers and spirits
Plan for, prepare and execute conference services, exclusive business meetings or private dining when required
Ensure all cash and financial procedures are carried out correctly and management receives reports promptly to required standards
Ensure cash takings are accurately recorded and reconciled
Help maintain effective stock control, storage, rotation and inventories to minimise wastage
Work with the Supervisor to manage beverage cost and quality controls
Support and assist the Supervisor in developing and implementing the bar's promotional programme
Work cohesively as a team to create memorable guest experiences
Perform other duties as assigned by the Club InterContinental Director
Maintain the highest standards of personal hygiene, grooming and appearance
Assist the Club InterContinental Director in maintaining a positive environment for guests and colleagues
Supervise operations in the absence of the Club InterContinental Director
Assist with training of colleagues and maintenance of training records
Adhere to all hotel policies relating to Health, Food Hygiene, Security and Fire Life Safety as well as emergency and evacuation procedures
Report hazards, near misses or non-compliance through appropriate channels in a timely manner
Actively contribute towards hotel efforts on conservation and waste reduction
Comply with governmental regulations and data privacy requirements

Club InterContinental Executive (F&B) - InterContinental Singapore Robertson Quay

About the role

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