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Start
Not stated
Work mode
On-site
Experience
Some experience
About the role
You will look after guests in the Executive Lounge at Hilton Singapore Orchard, making sure every visit feels smooth and welcoming. The role suits people who enjoy guest-facing work, stay calm under pressure, and take pride in consistent service.
What you'll do
Work with your team towards the department's goals.
Greet each guest warmly and personally, listen to what they need, and give accurate details such as outlet hours, VIP programmes and events.
Club Lounge Executive (Hilton Singapore Orchard) job at Hilton, Somerset | WorkJio
Use guests' names, recognise repeat and VIP visitors, and remember their preferences.
Pick up on guest cues and adjust how you serve them.
Chat naturally and stay attentive to build rapport.
Tell guests about Hilton Honours and its benefits, and make sure existing members feel valued and receive what they are entitled to.
Keep the Executive Lounge clean and hygienic, and look after service equipment.
Prepare the buffet and service areas before, during and after service.
Serve and refill drinks carefully and confidently.
Handle equipment properly across the department.
Follow F&B audit requirements.
Know the menu and F&B products well.
Take special requests and either act on them or pass them to the right colleague.
Log guest complaints, look into them properly, find the best fix and negotiate an outcome.
Listen to guests and help resolve their problems.
Stay calm and alert during emergencies or busy periods.
Plan and carry out detailed steps using your judgement.
Join training sessions and on-the-job training when required to build your skills.
Share ideas and suggestions to improve service for guests and the team.
Deal with complaints quickly, take action, and update the Assistant Executive Floor Manager or Executive Floor Manager for follow-up on operational issues.
Keep track of guest profiles and preferences and act on them.
Show Hilton's values in everything you do and set an example for standards.
Know the hotel's facilities and services, plus basic Hilton International information.
Stay current on nearby attractions, places of interest, sightseeing and activities.
Coordinate and communicate with Housekeeping, F&B, Engineering and other departments.
Report problems with hotel systems, hardware or facilities and follow up until fixed.
Pass information on clearly so pending actions are completed and guests are satisfied.
Attend daily briefings, shift handovers and meetings, and read the logbook each day.
Manage front desk stock without waste and keep costs in check.
Take on other reasonable duties as assigned.
Good to know
Shift work is required, including daily briefings and handovers.
Requirements
Can do moderately complex maths accurately
Comfortable using a moderately complex computer system to access and enter information
Able to handle internal and external guests, including difficult ones, with patience, tact and diplomacy
Good interpersonal skills for guest satisfaction
Able to work under pressure during busy periods
1 to 2 years of related experience preferred
Apply on the company website
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