Full-timeCustomer service· Posted 20 Sept

Consulting & Customer Support Manager

AirbusFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

A customer support leadership role based in Singapore, acting as the main point of contact for key accounts and coordinating consulting activity across the APAC region. You will work closely with airlines, aviation authorities, MROs and airports, and with internal teams including colleagues in Toulouse. It suits someone with a strong commercial aviation background who can pair technical knowledge with business and project management.

What you'll do

Own end-to-end account strategy and post-sales activity across the aircraft lifecycle
Coordinate regional support and advisory activities across APAC stakeholders
Lead project execution and governance on timing, quality, budget and right-first-time delivery
Identify, promote and develop consulting services in the region and handle new business enquiries

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Take accountability for assigned financial and operational objectives in the region

Build and maintain relationships with airlines, national aviation authorities, MROs and airports

Identify value creation opportunities and prepare proposals and strategic recommendations

Work with service, commercial and central teams to capture customer needs and drive new business

Support Customer Support Directors in preparing for high-level customer meetings

Help organise Customer Support Improvement Plan action plans

Contribute feedback to improve internal customer support methods, tools and processes

Partner with other business lines and functions to share expertise

Take part in consulting missions led from Toulouse as an analyst or local execution partner

Provide local data and operational context to domain specialists in supply chain, MRO or flight ops

Support escalation of critical business matters to the Head of Airbus Consulting

Help the central team build decision dossiers and business cases with regional input

Report potential leads and regional market opportunities to the Toulouse team

Help monitor application of ethics and compliance rules across regional activities

Carry out other duties reasonably assigned by the company

Good to know

Permanent position
Professional experience level
Part of the Customer Account and Service Management job family

Requirements

Master's degree or equivalent in aviation, engineering, business management or a related field
At least 5 years in commercial aviation, air traffic management or maintenance/MRO operations
Aeronautical background combined with a business management mindset
Proven project management experience covering stakeholders, suppliers, risk, cost and governance
Ability to quickly build technical understanding of aircraft support, supply chain, maintenance and MRO
Able to assess business implications of technical decisions and present business cases

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Consulting & Customer Support Manager

About the role

What you'll do

Good to know

Requirements

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