Full-timeHotels & hospitality· Posted 7 Oct

Cook I (Banquet Kitchen)

Marriott InternationalFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

TEOrchard BoulevardSingapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore 238865

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role supports the banquet kitchen team at Singapore Marriott Tang Plaza Hotel on Orchard Road, helping supervisors and managers keep daily operations running smoothly. It suits someone who is comfortable handling phone enquiries professionally and assisting guests with requests such as morning calls. The position also involves cashiering and rotating through different Front Office sections.

What you'll do

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Manage the console, including DND and busy line verification
Receive and transfer calls to the right extensions and rooms
Provide information and assistance to all callers
Take down messages for guests
Complete checklists accurately
Monitor telephone printers for wake-up calls
Assist with emergency and evacuation procedures
Handle morning calls, including taking down and programming them, and ensuring they are answered
Update the Back Office information white board
Monitor contingency reports hourly
Keep the telephone extension list updated
Help guests with outgoing calls
Assist guests with new reservations after office hours
Record guest complaints and feedback in Empower (GXP)
Maintain service standards in line with the hotel's corporate image, grooming standard, SOPs, departmental policies and corporate policies
Process all payment methods following accounting procedures and policies
Follow property control audit standards and cash handling procedures, such as blind drops
Count the bank at the end of each shift, complete cashier reports, resolve discrepancies, drop off receipts and secure the bank
Obtain the assigned bank, ensure contracted monies are accurate, get change for expected business levels and keep the bank secure
Transport the bank to and from the assigned workstation following security procedures
Set up and organise the cashier workstation with designated supplies, forms and resource materials, and keep it clean at all times
Follow established procedures and comply with LSOP guidelines
Carry out any other duties assigned from time to time

Requirements

At least a Professional Certificate/NiTEC in any field
1-2 years of relevant experience in a hotel call centre; no relevant experience also welcome
Able to handle cash transactions meticulously
Able to work with hotel computer systems such as Opera and Micros
Customer-oriented
Able to perform rotating shifts including overnight

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Cook I (Banquet Kitchen)

About the role

What you'll do

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Requirements

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