ContractCustomer service· Posted 16 Sept
Customer Affairs Manager
Singapore AirlinesFrom company site
Salary
Not stated by the company
When
To be confirmed
Where
Singapore
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- Start
- Not stated
- Work mode
- On-site
- Experience
- Some experience
About the role
This role sits in the Customer Affairs Department within the Customer Services & Operations Division, focused on managing and building relationships with airline customers. It suits someone with a university degree, strong interpersonal and communication skills, and a genuine passion for service who can handle customer concerns with maturity. The position is offered on a four-year contract.
What you'll do
- Manage and build relationships with customers
- Attend to customer feedback promptly and take action to restore confidence
- Work with various business units to find the cause of customer concerns and close servicing gaps
- Take part in projects and initiatives to raise customer service standards as assigned
Good to know
- This is a 4-year contract position
Requirements
- University degree
- Emotional maturity and passion for customer service
- Excellent interpersonal and communication skills
- Flair for and enjoyment of writing
- 3 to 5 years' working experience in customer service; airline industry experience is an advantage
Apply on the company website
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Listing ID 5554·
Singapore Airlines
