ContractCustomer service· Posted 8 Sept

Customer Service Executive (1 year agency contract)

SingtelFrom company site

Salary

Not stated by the company

When

To be confirmed

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This is a one-year agency contract role with Singtel Group Enterprise, supporting business customers with mobile and billing enquiries. You will join a customer-focused team that values problem solving and long-term relationships, and the role suits someone who enjoys helping others and wants exposure to process-improvement work.

What you'll do

Process new mobile applications, SIM activations, line transfers, value-added service activations and re-contracting
Handle billing queries, resolve billing issues and make billing adjustments when needed
Answer general customer service questions from the single point of contact or subscribers and explain mobile product features

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Transfer customer requests to other departments when specific information is required

Record all actions taken in the internal system

Follow standard operating procedures and work instructions, and keep them updated

Support training for staff on these procedures

Meet the customer experience targets set by management

Monitor and meet daily service level agreements for ticket resolution within 4, 7 or 9 hours

Follow Singtel health, safety, environmental, quality and security policies, and established CMO guidelines

Carry out other duties assigned by your superior

Good to know

Hybrid work arrangements
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities
All prospective employees must be fully vaccinated

Requirements

Diploma in any discipline
At least 1 year of customer service experience
Fluent spoken and written English
Good customer service and communication skills
Able to handle difficult calls and emails professionally
Shows initiative and willingness to learn

Benefits

Hybrid work arrangements
Health and wellness benefits
Training and development programs
Internal mobility opportunities

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Customer Service Executive (1 year agency contract)

About the role

What you'll do

Good to know

Requirements

Benefits

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