Full-timeHotels & hospitality· Posted 21 May

Duty Manager - Holiday Inn Express Singapore Clarke Quay

IHG Hotels & ResortsFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

NEClarke Quay2 Magazine Road, Singapore 059573

Apply on company site

How well do you match? Check in 10 seconds →

Free with a WorkJio account: we compare your profile with this job and show what you already meet.

Share with a friend

Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role supports the daily running of a hotel's front office, keeping service standards, cleanliness and staffing levels consistent. You will guide the Guest Experience Agents and work with other teams to deliver the brand's guest experience. It suits someone with front office leadership experience who enjoys guest contact and team coordination.

What you'll do

Know someone for this? Share it

WhatsApp Telegram Facebook LinkedIn

Help prepare the annual departmental operating budget
Track the budget and control expenses to improve productivity
Review financials to support revenue, profitability and return on investment
Support the hotel's revenue growth using company systems and procedures
Help onboard third party vendors and monitor their performance
Maintain a safe and secure setting for guests, team members and hotel assets in line with hotel, owner and regulatory requirements
Create and carry out action plans to reduce the hotel's carbon footprint
Handle hotel revenue in a responsible and senior manner
Plan and assign work to meet third party vendor staffing needs
Keep daily communication and coordination so the team works as one and service quality stays high
Improve team member engagement in line with brand service behaviours
Respond to guest complaints and make sure issues are resolved
Fulfil special needs and requests from guests and repeat visitors
Point out staff deficiencies, instruct on corrective action and provide retraining when needed
Follow all brand standards, behaviours, hallmarks and licence agreement requirements
Work with hotel team members to set up and run services and programmes that meet or exceed guest expectations
Spend time with guests, gather feedback and build relationships
Assist with all Reception tasks when required to keep the one team approach
Maintain Standard Operating Procedures in line with service level standards
Support IT shared services with PMS maintenance, configuration and interface management

Requirements

Minimum Diploma or Degree in Hospitality, or equivalent
4 years' related experience in the same role, or an equivalent mix of education and experience
Leadership experience running Front Office operations, including managing an operational team and overseeing third party vendors
Positive attitude and keen to learn

Listed from IHG Hotels & Resorts’s own careers page and not yet verified by WorkJio. You apply on the company’s site. See all their roles.

Is this your company? Roles that show a salary rank higher on WorkJio. Claim or remove this listing

Duty Manager - Holiday Inn Express Singapore Clarke Quay

About the role

What you'll do

Good to know

Requirements

More jobs like this

Guest Experience Manager

Guest Services Officer - InterContinental Singapore Robertson Quay

Room Attendant - InterContinental Singapore Robertson Quay

Housekeeping Supervisor

Catering Officer, Private Jet

Housekeeping - Room Attendant