Full-timeHotels & hospitality· Posted 7 Mar

Duty Manager - InterContinental Singapore

IHG Hotels & ResortsFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

EWDTBugis80 Middle Road, Singapore 188966

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role supports the Front Office team at InterContinental Singapore, helping to run daily operations and keep guest service standards high. It suits someone with hotel front office experience who can lead staff, handle guest issues and work a rotating schedule that includes nights and weekends.

What you'll do

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Help control and monitor departmental costs to stay within budget
Maintain and oversee a guest-focused set of departmental standards and procedures
Prepare and run a detailed onboarding programme for new staff
Give input for probation and formal performance appraisal discussions
Communicate regularly with staff, coach, counsel and discipline them with constructive feedback
Create a positive hotel image in every interaction while following brand standards
Monitor staff conduct, uniform, hygiene and appearance standards
Keep up product knowledge of special programmes, events and hotel information to respond to guests
Report to and communicate with the Front Office Manager and/or Assistant Front Office Manager on guest service and operations matters
Supervise and direct Reception and Reservations staff, and support Front Office and other departments at peak periods
Coordinate and communicate with other hotel departments
Respond to guest needs promptly and resolve related problems
Promote inter-hotel sales and in-house facilities
Ensure front line staff follow FIT marketing techniques and maximise sales
Check billing instructions, monitor guest credit and analyse or approve discounts, rebates and refunds
Use the Property Management System in emergencies and follow all hotel emergency procedures

Good to know

5-day work week
May be required to work nights, weekends and/or holidays
Duty meal provided
Uniforms and laundry services provided
Midnight transportation provided
Birthday off
Learning and development opportunities
Flexi benefit
Insurance coverage
50% F&B discount at selected hotel restaurant
Special employee rate at all IHG hotels worldwide

Requirements

Diploma or equivalent in Hotel Management, Marketing or a related field
At least 1 year of relevant experience or similar capacity, or an equivalent combination of education and work-related experience
Related experience in a luxury hotel is preferred
Strong presentation, communication, written and oral skills
Adaptable to shifting working schedules and may be required to work nights, weekends and/or holidays
Strong interpersonal skills to develop and foster beneficial relationships

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Duty Manager - InterContinental Singapore

About the role

What you'll do

Good to know

Requirements

Benefits

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