Full-timeTech & engineering· Posted 5 Sept

#EG IT Desktop Support

SingtelFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role is the first point of contact for customers needing desktop support, providing prompt help on a range of IT topics and issues. You will join a technology services team and ensure that software, licences and operations meet required standards. It suits someone with some IT support experience who communicates clearly and can prioritise requests under pressure.

What you'll do

Provide desktop support services to users
Receive, prioritise, document and actively resolve end user help requests
Escalate incidents when needed to maintain customer satisfaction and meet SLA expectations
Perform imaging and re-imaging of machines
Carry out asset inventories
Escalate technical issues to third party vendors or resolver groups where appropriate

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Good to know

At least one year of experience with Microsoft Windows 10 and Microsoft Office 365 is required
At least one of these certifications or equivalent is required: CompTIA A+, CompTIA Security+, CompTIA Network+, Microsoft Certified: Windows Client, Microsoft Certified: Managing Modern Desktops
Previous IT helpdesk or call centre support experience, including remote support by phone or remote tools, is an advantage
Knowledge of supporting workstations and related components is expected
Good verbal and written communication and coordination skills are needed
Ability to prioritise effectively and work with a sense of urgency
Effective communication with teammates and managers

Requirements

At least 1 year of experience with Microsoft Windows 10 and Microsoft Office 365
Clear spoken and written English
At least one of these certifications or equivalent: CompTIA A+, CompTIA Security+, CompTIA Network+, Microsoft Certified: Windows Client, Microsoft Certified: Managing Modern Desktops
Knowledge of supporting workstations and related components
Good verbal and written communication skills
Good coordination skills

#EG IT Desktop Support

About the role

What you'll do

Good to know

Requirements

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