Full-timeTech & engineering· Posted 5 Sept
#EG IT Service Desk Engineer
SingtelFrom company site
Salary
Not stated by the company
When
Full-time hours
Where
Singapore
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- Start
- Not stated
- Work mode
- On-site
- Experience
- Some experience
About the role
This role is the first point of contact for customers needing desktop support, handling a range of IT topics and issues. You will join a technology services team and work to resolve incidents promptly while keeping software, licences and operations in line with standards. It suits someone independent and resource-oriented who enjoys troubleshooting and customer contact.
What you'll do
- Provide first call resolution technical support over phone and email
- Make sure calls are answered and emails are replied to promptly
- Carry out first level troubleshooting on reported incidents
- Escalate incidents to second level resolver groups following work instructions
- Send timely updates to customers on outstanding issues within service level targets
- Keep ownership of cases and follow up until closure
- Record accurate and complete information for each case
- Manage customer expectations and alert the Team Lead about unusual surges in calls
- Classify and prioritise incidents initially
- Track resolution progress and give regular updates on follow-up actions and incident status
Good to know
- Career tracks and specialisations are available for growth
Requirements
- Preferably 1 or more years of experience in technology administration
- Some network knowledge is an advantage
- Computer literacy in MS Office
- Proficiency in technology is an added advantage
- Independent, resourceful and result-oriented with a can-do attitude
Benefits
- Collaborative work environment
- Defined career tracks and specialisations for growth
Apply on the company website
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Listing ID 5293·
Singtel
