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Start
Not stated
Work mode
On-site
Experience
Some experience
About the role
You will be the main point of contact for guests on the Executive Floor, handling check-ins, check-outs and enquiries while making sure every stay feels special. The role sits within the Executive Lounge team at Conrad Singapore Orchard and suits someone with a customer-facing background who enjoys delivering polished, attentive service.
What you'll do
Act as the primary contact for Executive Lounge and VIP guests and keep other hotel departments briefed on their needs
Deliver brand service standards that meet and exceed guest expectations
Keep up to date on hotel products, services, pricing, promotions, and daily VIP events
Attend daily briefings, shift handovers and meetings, and read the logbook each day
Provide food and beverage service to Executive Floor guests and support daily check-in, check-out and lounge operations
Make sure lounge equipment and systems are working and the area stays clean, tidy and organised
Manage the front desk queue and help with arrivals and departures when needed
Prepare and serve alcoholic and non-alcoholic beverages
Coordinate F&B setups with the Chef to agreed standards
Welcome lounge guests on arrival, assist during their stay and handle enquiries and complaints
Maintain inventory of F&B items and guest amenities
Share knowledge of nearby attractions and landmarks
Project a professional image focused on hospitality and guest service
Take part in formal training sessions and on-the-job training
Collect daily food and amenity requisitions from Receiving and Stores, accepting only quality items
Manage food stock to avoid waste and ensure correct handling
Clean the Executive Lounge Pantry daily, keeping it free of rubbish and compliant with health and safety standards
Share ideas for improvements and contribute to quality service for guests and team members
Gather and pass guest feedback and operational issues to the Executive Floor Manager
Keep the Lounge and Reception areas clean and presentable at all times
Handle food and beverages safely and hygienically to prevent contamination
Follow hotel security, fire regulations and health and safety legislation
Familiarise yourself with hotel and Executive Lounge policies
Promote Hilton Honors and its benefits to non-enrolled guests and recognise existing members
Carry out other tasks as instructed by the Executive Floor Manager
Work in an environmentally-conscious manner
Good to know
Shift work may be required based on operational needs
Training is provided through formal sessions and on-the-job learning
Benefits include discounted travel through the Go Hilton program and health and welfare plans, subject to location and program terms
Requirements
At least 2 years of experience in a customer-facing role, preferably in hospitality, luxury retail, leisure or service, or relevant Front Office experience
Familiarity with luxury food and beverage service standards or willingness to learn
Strong organisational skills and ability to stay calm and efficient in a fast-paced environment
Excellent interpersonal and communication skills
Demonstrated commitment to high standards of customer service
Ability to understand customer needs and respond professionally
Benefits
Discounted travel through the Go Hilton program, with room rates as low as $40 USD per night and 110 nights available
Health and welfare benefits including checkups, dental cleanings and new glasses through various health plans
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