Full-timeHotels & hospitality· Posted 20 May
Executive, Guest Service
CapitaLandFrom company site
Salary
Not stated by the company
When
Full-time hours
Where
Singapore
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- Start
- Not stated
- Work mode
- On-site
- Experience
- Some experience
About the role
Join the guest services team at a serviced residence in the Science Park area, where you are the first point of contact for residents. The role suits someone who enjoys front desk work, helping people with everyday needs and keeping resident records in order.
What you'll do
- Support residents through the check-in and check-out process
- Make sure everyone at the Front Desk is looked after
- Give out apartment access key cards
- Respond to resident questions and needs, including anticipating them
- Suggest nearby amenities and places of interest, and help arrange travel, tours and restaurant bookings
- Keep resident accounts, details and apartment availability updated in the system
- Carry out simple bookkeeping
- Take and confirm reservations
- Help with onboarding new employees
- Answer walk-in, email and phone queries and assist with requests
- Record resident feedback and complaints and refer them to supervisors and managers
- Pass messages to residents quickly
- Safeguard cash and residents' valuables and belongings
- Take on related tasks as assigned
Good to know
- Based at Citadines Science Park Singapore
- Full time role
Benefits
- Flexible benefits with comprehensive medical coverage for self and family
- Training and development opportunities
- Subsidised rates at Ascott serviced residences
- Strong advocate of staff volunteerism
- Wellness programmes
Apply on the company website
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Listing ID 4983·
CapitaLand
