Full-timeHotels & hospitality· Posted 11 Aug
Executive, Guest Service
CapitaLandFrom company site
Salary
Not stated by the company
When
Full-time hours
Where
CCKent RidgeCitadines Science Park Singapore
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- Start
- Not stated
- Work mode
- On-site
- Experience
- Some experience
About the role
This role is based at a serviced residence in the Science Park area, where you will be the main point of contact for residents at the front desk. It suits someone who enjoys customer-facing work and is comfortable handling both people and administrative tasks. You will support residents throughout their stay and help with day-to-day front office operations.
What you'll do
- Help residents with check-in and check-out
- Attend to residents at the front desk
- Issue apartment access key cards
- Handle and anticipate residents' questions and needs
- Suggest nearby amenities and places of interest, and help arrange travel, tours and restaurant bookings
- Manage resident accounts, information and apartment availability in the system
- Perform simple bookkeeping
- Make and confirm reservations
- Support the onboarding of new employees
- Respond to walk-in, email and phone queries and assist with requests
- Record resident feedback and complaints and refer them to supervisors and managers
- Receive and pass on messages to residents promptly
- Safekeep cash and residents' valuables and belongings
- Carry out other related tasks as assigned
Good to know
- Full-time position
Benefits
- Flexible benefits with comprehensive medical coverage for self and family
- Training and development opportunities
- Subsidised rates at Ascott serviced residences
- Strong advocate of staff volunteerism
- Wellness programmes
Apply on the company website
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Listing ID 4984·
CapitaLand
