Full-timeHotels & hospitality· Posted 22 Jan
Executive, Guest Service
CapitaLandFrom company site
Salary
Not stated by the company
When
Full-time hours
Where
Singapore
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- Start
- Not stated
- Work mode
- On-site
- Experience
- Some experience
About the role
You will be part of the front desk team at a serviced residence, looking after residents from arrival through to departure. This role suits someone who enjoys face-to-face contact, stays calm under pressure and likes keeping things organised behind the scenes.
What you'll do
- Support residents through the check-in and check-out process
- Make sure everyone at the Front Desk is looked after
- Give out apartment access key cards
- Handle and pre-empt residents' questions and requests
- Suggest nearby amenities and places of interest, and help arrange travel, tours and restaurant bookings
- Keep residents' accounts, details and apartment availability updated in the system
- Carry out basic bookkeeping
- Take and confirm reservations
- Help with onboarding new employees
- Answer walk-in, email and phone enquiries and assist with requests
- Log resident feedback and complaints and escalate them to supervisors and managers
- Pass messages to residents quickly
- Safeguard cash and residents' valuables and belongings
- Take on other related duties as assigned
Good to know
- Based in Central Singapore
- Flexible benefits with medical coverage for you and your family
- Training and development opportunities
- Subsidised rates at Ascott serviced residences
- Staff volunteerism is strongly encouraged
- Wellness programmes available
Benefits
- Flexible benefits with comprehensive medical coverage for self and family
- Training and development opportunities
- Subsidised rates at Ascott serviced residences
- Strong advocate of staff volunteerism
- Wellness programmes
Apply on the company website
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Listing ID 4979·
CapitaLand
