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Start
Not stated
Work mode
On-site
Experience
Some experience
About the role
You will deliver friendly, efficient food and beverage service in line with hotel standards so guests enjoy their dining experience. The role covers several outlets, including In-Suite Dining/Pool Bar, Long Bar, Raffles Courtyard and Tiffin Room. It suits people who enjoy guest interaction and want to build a career in hospitality.
What you'll do
Provide excellent service to guests following hotel procedures
Greet and farewell guests and colleagues warmly and courteously
Assist colleagues and guests efficiently and professionally
Take responsibility for residents' and guests' belongings in the restaurant or bars
Know the food and beverage menus well, including liquors and cocktails
Offer drinks before, during and after meal service
Remember guest preferences to personalise service
Take food and beverage orders accurately and enter them correctly into the Point of Sales system
Check the order list before sending the ticket to the kitchen
Anticipate guest needs
Check guest satisfaction at each table during each course
Use guest names appropriately and share them with restaurant colleagues and managers
Serve food in a timely and efficient manner
Set up and maintain assigned side stations, restocking before and after every shift
Ensure silver and glassware is polished, wiped and spotless
Keep all side stations clean at all times
Keep chairs and banquettes clean and free of debris
Mark tables according to the food and beverage order for each course to ensure correct delivery
Make sure all products served are accounted for on the final bill before presenting it
Clear and tidy tables between courses throughout the dining experience
Pick up the check before the guest leaves and give a warm farewell while thanking them for their visit
At the end of the shift, deliver all checks and reports to the appropriate place as per standards
Adjust service to suit guest requests and personalise each interaction
Use a Heartist approach to make guests feel welcome, heart-warmed, incredible and that they belong
Actively upsell and add value
Relay any guest complaints to the manager
Support efficiency in dish wash, pantry and service preparations
Ensure cleanliness and work safety in food preparation and service areas
Carry out ad-hoc duties as assigned, including sending operating equipment for cleaning or burnishing weekly, sending soil linen for exchange and collecting food and beverage requisitions daily
Align service standards and individual performance with Accor Values
Perform any other duties and responsibilities assigned
Take part in training activities to improve knowledge and skills
Attend daily briefings and monthly meetings conducted by the manager
Good to know
5-day work week
Duty meals provided
Colleagues' discount and preferential room rates at Accor hotels worldwide
Flexible benefit for dental, optical, vacation expenses or chil
Requirements
Certificate or diploma in hospitality or a related field, or at least 6 months hands-on experience in a similar food service role
Retail or guest interaction experience
Food and/or beverage knowledge, whether personal interest or professional
Interpersonal skills and communicates easily and openly with integrity
English communication skills, spoken and written
Reliable and consistent
Benefits
5-day work week
Duty meals provided
Colleagues' discount and preferential room rates at Accor hotels worldwide
Flexible benefit for dental, optical, vacation expenses or children's education
Medical and wellness benefit
Comprehensive insurance coverage
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