Skip to content
Applying is always free. We will NEVER ask for your Singpass password or bank log-in. ScamShield 1799 (opens in new tab)
Applying on WorkJio is always free. WorkJio and its verified employers will NEVER ask job seekers to pay, transfer money, or disclose bank log-in or Singpass passwords. Call the 24/7 ScamShield ↗ (opens in new tab) Helpline at 1799 if you are unsure whether something is a scam.
A Singapore job board for part-time, gig and full-time work, from verified employers and companies’ own careers pages. Every listing is scam-checked, and applications made on WorkJio get a status update.
Front Desk Manager (Hilton Singapore Orchard) job at Hilton, Orchard Boulevard | WorkJio
Full-time Hotels & hospitality · Posted 16 Jun
Front Desk Manager (Hilton Singapore Orchard) H Hilton From company site
Salary
Not stated by the company
Start Not stated
Work mode On-site
Experience Experienced About the role You will lead the Front Desk team at a luxury hotel, making sure every arrival and departure runs smoothly and guests leave with a strong impression. The role suits an experienced front office professional who enjoys coaching a service-driven team and solving problems on the spot.
What you'll do Run day-to-day Front Office operations so guest arrivals and departures meet hotel standards Keep Front Desk procedures, service rituals and SOPs in place and review them regularly Know someone for this? Share it
Coach and mentor team members, run on-the-job training and keep the team motivated towards department goals
Build a positive, professional and service-focused working culture
Hold regular briefings on service standards, brand values and hotel best practices
Keep a visible presence in the lobby and engage guests to resolve issues and improve their experience
Manage last-minute changes such as overbooking, early arrivals and late departures
Listen to and understand requests, issues and situations from guests and team members
Handle complaints quickly, take action and follow up to confirm the guest is satisfied
Share ideas and suggestions for improvements and bring creativity to service and guest care
Promote the Hilton Honors programme and make sure existing members receive their benefits and personal service
Identify skill gaps and develop targeted training plans with Learning & Development
Monitor guest feedback, online reviews and post-stay surveys and turn insights into service improvements
Enter guest profiles and information into the hotel system accurately and on time
Coordinate with Reservations, Commercial, Housekeeping, F&B and Finance
Keep the Manager on Duty informed of operational issues
Follow the hotel's demand-based pricing strategy and maintain rate integrity
Follow the company credit policy when handling cash, credit cards, city ledgers, LPO and third-party payments
Carry out other reasonable duties as assigned Good to know Full time role at Hilton Singapore Orchard Requirements Able to read, write, speak and understand English well enough to communicate with guests and colleagues Able to handle internal and external guests, including situations needing patience, tact and diplomacy to de-escalate and resolve conflict Good interpersonal skills to deliver guest satisfaction Strong mathematical comprehension for hotel operations numbers Able to work under pressure during busy periods 5 to 7 years of related working experience preferred Apply on the company website
You will leave WorkJio. Never pay a fee or share your Singpass password, OTP or bank log-ins to apply.
Open application Listing ID 3340 · Report this listing