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Full-time Hotels & hospitality · Posted 1 Jun
Front Office Executive (Hilton Singapore Orchard) H Hilton From company site
Salary
Not stated by the company
Start Not stated
Work mode On-site
Experience Some experience About the role You will be the first point of contact for guests at Hilton Singapore Orchard, handling check-ins and check-outs and making sure every stay runs smoothly. The role sits within the Front Office team and may be based at either the Front Desk or the Executive Lounge. It suits someone who enjoys guest-facing work, stays composed under pressure and takes pride in getting the details right.
What you'll do Register guests by entering and retrieving details in the hotel system, confirming party size and room rates. Know someone for this? Share it
Welcome guests warmly and clearly, listen to their requests and give accurate information on outlet hours, VIP programmes and events.
Check guests in according to their reservations, completing registration cards, confirming booking details and securing payment.
Promote the Hilton Honours programme and its benefits to guests who are not yet members, and make sure existing members receive their entitlements.
Handle guest payments and charges, including vouchers, credits and traveller's cheques, and record them correctly.
Keep guest statements accurate by making sure rooms and services are billed correctly.
Take special requests and either act on them or pass them to the right colleagues.
Answer phone and email enquiries promptly, log messages and alert colleagues to guests' needs.
Collect and pass on messages, mail, packages and faxes for guests.
Record complaints, look into them thoroughly and work out a fair resolution.
Resolve guest problems calmly, including during emergencies or busy periods.
Check guests out efficiently, settling accounts per billing instructions and confirming folios are correct.
Upsell rooms to higher categories to maximise revenue.
Keep guest profiles and preferences updated so they are acted on for each stay.
Make sure VIP guests are recognised and treated personally.
Work with Sales, Reservations and Business Development on corporate guests.
Coordinate with Housekeeping, F&B, Engineering and other departments.
Report faults with hotel systems, hardware or facilities and follow up until fixed.
Complete daily front desk tasks such as checklists, trace reports, credit limit checks and online backups.
Manage front desk stock and keep costs in check.
Follow the hotel's demand-based pricing strategy and offer clear, value-for-money rates.
Follow health, safety, emergency, fire and disaster procedures, including joining the fire team when directed.
Handle cash, credit cards, city ledgers and third-party payments strictly per company credit policy.
Attend daily briefings, shift handovers and meetings, and read the logbook.
Take part in formal and on-the-job training and share ideas for improvement.
Stay current on hotel facilities, local attractions and competitor activity. Good to know Full-time role with shift work, including daily briefings and shift handovers. Positions available in the Front Desk and Executive Lounge sections. Training is provided through for Requirements Able to work shifts, including handovers and daily briefings Comfortable using hotel computer systems and handling guest data accurately Confident speaking clearly and warmly with guests Calm and alert during emergencies or busy periods Able to handle cash, credit cards and other payments per policy Willing to follow Hilton brand standards and health and safety procedures Apply on the company website
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Open application Listing ID 4733 · Report this listing
Front Office Executive (Hilton Singapore Orchard) job at Hilton, Orchard Boulevard | WorkJio
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