Full-timeHotels & hospitality· Posted 12 Nov

Guest Experience Executive - InterContinental Singapore

IHG Hotels & ResortsFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

EWDTBugis80 Middle Road, Singapore 188966

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role is the welcoming face of InterContinental Singapore, based at 80 Middle Road. You will rotate across Front Desk, Club InterContinental and Concierge, and it suits someone who enjoys varied guest-facing work and leading a small team.

What you'll do

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Welcome guests warmly and set the tone for a memorable stay
Rotate across Front Desk, Club InterContinental and Concierge duties
Run check-in and check-out following standard procedures, with genuine care for guests
Handle cash and credit card payments
Take and manage bookings, spot upselling chances and share local experiences
Lead shift briefings so the day's activities, events and operational needs are clear
Join group pre-conference meetings with operations and sales leads, manage group room allocations, and handle group arrivals and departures when the Rooms Controller is away
Check and respond to emails professionally and promptly when the Rooms Controller is away
Assign rooms for IHG Rewards Club members and non-members according to preferences when the Rooms Controller is away
Keep in close contact with the Housekeeping Coordinator on room status, prepare site inspection rooms for Sales & Marketing daily, and coordinate with Engineering and Housekeeping on preventive maintenance blocking and releasing when the Rooms Controller is away
Work with the Uniformed Services team to give guests prompt, professional and personalised service with strong local knowledge
Share information on hotel services, local attractions, restaurants, doctors, sightseeing tours and other guest interests
Deliver the loyalty experience by recognising IHG Rewards Club members and InterContinental Ambassadors, and tailoring Club InterContinental guest experiences in person, by email or phone
Anticipate guest needs, record and act on preferences, and handle messages, requests, questions and concerns proactively
Assist guests with accommodation billing, local knowledge and basic problem handling
Support the department in meeting upselling revenue and loyalty enrolment targets
Supervise and direct Guest Experience Ambassadors, reporting to the Duty Manager and helping other departments at peak times
Develop, mentor and coach Guest Experience Associates
Uphold guest and colleague safety and security in line with emergency response procedures and security guidelines
Help deliver the Club InterContinental stay and dining experience under the Club InterContinental Manager's guidance
Work with the Culinary team to ensure Club InterContinental dining meets brand standards

Guest Experience Executive - InterContinental Singapore

About the role

What you'll do

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