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Full-time Hotels & hospitality · Posted 31 Aug
Guest Experience Executive - NoMad Singapore H Hilton From company site
Salary
Not stated by the company
Start Not stated
Work mode On-site
Experience Some experience About the role You will be the main point of contact for VIP and long-stay guests at NoMad Singapore, making sure their needs are anticipated and met throughout their stay. Working closely with Front Office, Housekeeping and other operational teams, you will help create memorable first impressions and keep service standards high. This role suits someone who enjoys building relationships with guests and is comfortable being a visible, proactive presence in the lobby and public areas.
What you'll do Act as the main contact for VIP and long-stay guests staying 14 days or more Anticipate guest needs and brief all departments on preferences and requirements Build relationships with guests to improve comfort, loyalty and satisfaction Know someone for this? Share it
Guest Experience Executive - NoMad Singapore job at Hilton, Singapore | WorkJio
Deliver personalised service that matches guest expectations and brand standards
Meet, greet and welcome guests on arrival in the lobby
Maintain a visible presence in the lobby and public areas to assist guests proactively
Keep service quality consistent across Reception, Lobby and Executive Lounge areas
Seek verbal feedback from guests and respond promptly to queries
Handle complaints with professionalism, empathy and timely resolution
Log, track and follow up on guest issues until fully resolved
Escalate complex issues when needed while keeping guests reassured
Maintain relationships with repeat and loyal guests to encourage return visits
Coordinate with Executive Lounge and Front Office teams on guest loyalty recognition
Personalise guest recognition within approved guidelines and budgets
Track guest preferences to improve future stays and service delivery
Communicate guest preferences clearly across all hotel departments
Ensure smooth coordination between Front Office, Housekeeping, F&B and other teams
Attend departmental briefings and share updates on VIP and long-stay guests
Keep the lobby and reception areas warm, welcoming and premium
Suggest seasonal or thematic lobby enhancements
Represent the NoMad brand with professionalism and attention to detail
Follow hotel security, fire safety and health & safety regulations
Use property management systems and front office tools correctly
Keep guest information confidential and handle it professionally
Support staffing coordination to meet operational demand where required Good to know Full-time role based in Singapore Requirements Previous experience in guest services, front office or customer service, preferably in hospitality Strong communication and interpersonal skills with a guest-first mindset Able to handle guest complaints and sensitive situations professionally High attention to detail and emotional intelligence Able to work under pressure in a fast-paced hotel environment Proficiency in hotel property management systems is an advantage Apply on the company website
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Open application Listing ID 3025 · Report this listing