Full-timeHotels & hospitality· Posted 8 Oct

Guest Relations Officer (Joining bonus of $5000 for Singaporeans & PRs)

SATSApply on company site

Salary

Not stated by the company

When

Full-time hours

Where

SeletarSeletar Airport, Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

You will be part of the team at Seletar Business Aviation Centre, delivering a five-star experience to passengers travelling on private and chartered business jets. The role suits someone with a hospitality or lounge background who enjoys a fast-paced, exclusive environment and can commit to weekends and public holidays.

What you'll do

Keep the Business Aviation Centre running smoothly day to day so customers receive five-star service
Make sure the team comes across as pleasant, friendly and professional, with customer service at the centre
Work as part of the team, helping with the needs and questions of customers and staff

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Manage bookings and the flow of operations within the centre

Handle enquiries and complaints quickly, efficiently and professionally

Maintain a high level of customer satisfaction

Manage the centre's performance and stay accountable for KPIs

Take responsibility for stock accountability in the centre

Monitor and uphold the quality of food, service, hygiene, cleanliness and tidiness

Handle administrative duties such as rostering and duty assignments

Good to know

You must be able to commit on weekends and public holidays
The role is based at Seletar Airport
A joining bonus of $5000 is offered for Singaporeans and PRs
Growth opportunities, incentives and experience are offered

Requirements

Able to commit on weekends and public holidays
Minimum diploma in a relevant field
At least 3 years' experience in customer service, hotel or lounge related industry
Familiarity with hospitality industry standards
Exceptional interpersonal skills
Excellent communication, guest service and time management skills

Benefits

Joining bonus of $5000 for Singaporeans and PRs
Growth opportunities
Attractive incentives
Valuable experience

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Guest Relations Officer (Joining bonus of $5000 for Singaporeans & PRs)

About the role

What you'll do

Good to know

Requirements

Benefits

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